Refund Policy

Credits for any generation that fails due to a technical error are returned to your account automatically — no request needed. You can see the refund in your Credit History.

Credits are not refunded for generations that completed successfully, even if the result isn't what you expected. AI output varies every time, so please check your settings and text before creating.

You can cancel any time. Cancellation takes effect from the next billing period: you keep your plan until the end of the current period and won't be charged again.

Credits are digital services supplied immediately upon purchase. Under the UK Consumer Contracts Regulations (and the Turkish Distance Contracts Regulation, art. 15), the statutory right to cancel ends once supply has started with your consent.

As a goodwill policy: within 14 days of purchase, if none of the purchased credits have been used, you can request a full refund by writing to support@adpunchy.com. Partially used packs are not refunded.

If you were charged twice due to an error, or paid but didn't receive credits, contact us and we'll refund any overcharge after review.

Approved refunds go back to the original payment method within 5–10 business days; your bank may take longer to show it.